All Starbucks company-owned retail stores and corporate offices will be closed in the afternoon of Tuesday, May 29.
The announcement comes in response to public protests and calls to boycott the coffee chain after the The store manager called 911 when the men refused to leave after trying to use the store's restroom without making a purchase.
"We will learn from our mistakes and reaffirm our commitment to creating a safe and welcoming environment for every customer", added Starbucks Executive Chairman Howard Schultz in the company's announcement. They sat in the store without ordering anything and it prompted the store manager to call the police.
Police declined to press trespassing charges against the men that were later released.
The training will be undertaken by 175,000 employees and will become part of training for new employees. The employee who called the police no longer works for the company.
"While this is not limited to Starbucks, we're committed to being a part of the solution", he said. Schultz said that there's a possibility the two men could end up working with the company.
"She recognizes that perhaps that call should not have been made", he said. Still, he said, "the idea of black people being unwanted in downtown Philadelphia is not new. this is the underbelly of gentrification". He said that the company was looking "at all aspects of this", from training to company policy.
However, the department also released several minutes of communications between the dispatcher and responding officers, and in those, you hear the dispatcher ambiguously report that there's "a group of males" inside that location "causing a disturbance".
The video showed other passengers complaining that the men didn't do anything wrong.
Johnson has apologized for the "reprehensible" arrests of the two men in Philadelphia on Thursday and took personal responsibility for the incident. When they remained in the cafe, the cafe's management called the police.