The CEO of United Airlines says no one will be fired over the dragging of a man off a plane - including himself.
Dao's lawyer said the senior citizen incurred a significant concussion, suffered a broken nose and lost two front teeth in the incident, and that he would likely sue the airline, which also drew scorn after banning two young women wearing yoga trousers from a flight. On Tuesday, he was asked if the company ever considered firing anyone.
The subject of the conference call - United's first-quarter results - did provide good news for an airline that's been struggling to find a silver lining among all the dark clouds in its friendly skies this past week.
In an age of instant cellphone cameras, this was going to be a massive public relations disaster for one of the largest airlines in the US. That's down from $313 million, or 88 cents a share, for the same period previous year.
Munoz reiterated that United will make policy changes, including not using law enforcement to take passengers off a flight unless there is a security issue and requiring that crews be booked at least an hour before takeoff.
It's too soon to say whether the incident has affected customers' willingness to travel with United, particularly since it happened during the week before Easter, when the airline typically sees fewer passengers, executives said.
The statement from a United spokeswoman said the airline offered the couple a discounted hotel rate for the night, and rebooked them on a Sunday morning flight.
Last week, Dr. David Dao was forcibly dragged from his seat on a United flight as the crew attempted to clear space on the overbooked flight for crew members. He noted that the board of United Continental Holdings. has supported him.
Last week, United announced that it will no longer call police to remove passengers from overbooked planes.
Mr Munoz declined to address that or other possible changes until the airline finishes a review by April 30. Dao emigrated to the United States from Vietnam.
The airline's reported $8.4 billion in revenue - a 2.7% increase year over year - came in just above industry analysts' estimate of $8.38 billion, according to Reuters. It is obvious from recent experiences that we need to do a much better job serving our customers, ' Munoz said in a press release Monday.